Legal
Last updated
Feb 20, 2026
1. Introduction
Welcome to Haven. We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, buy a band, wear one, or interact with us.
By using our website, you agree to this Privacy Policy.
2. Information We Collect
We may collect the following, from you and from a band in use:
Personal Information
- Your name and the wearer's name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely by our payment providers)
- Band readings, check-in replies and support messages
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referral source
- Cookies and similar technologies
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Manage your account
- Provide customer support
- Run the daily check-ins and send family alerts
- Send order updates and confirmations
- Respond to inquiries
- Detect fraud and maintain website security
- Comply with legal obligations
With your consent, we may also send promotional emails about new products, offers, and updates.
5. Sharing Your Information
We do not sell your personal information, and we never sell band readings or check-in recordings.
We may share information with trusted third parties that help us operate our business, including:
- Payment processors
- Shipping and delivery providers
- Analytics providers
- Email service providers
- Website hosting providers
These providers may only use your information to perform services on our behalf.
6. Data Security
We implement appropriate technical and organizational measures to protect your information, and we treat band readings and check-in recordings as sensitive.
While we strive to safeguard your data, no online transmission or storage system is completely secure.
7. Data Retention
We retain your information only as long as necessary to:
- Fulfill your orders
- Provide customer support
- Meet legal obligations
- Resolve disputes
- Keep a wearer's own history available
8. Your Rights
The person wearing a band chooses who sees what and can stop at any time. Depending on your location, you may also have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Request data portability
- Withdraw consent for marketing communications
9. Children's Privacy
Haven is made for adults, and our website is not intended for children under 13.
We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised Last Updated date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: hello@wearhaven.ai
By using Haven, you acknowledge that you have read and understood this Privacy Policy.
Still deciding?
We’re happy to talk.
Haven notices a fall on its own and calls the people on your list. One press does the same thing, any time it’s needed.
Most people forget it’s there. No screen, no app to learn, nothing to charge at night. Just a band you stop noticing.
Most days, nothing. You hear from Haven when something changes: a fall, a run of rough nights, a missed check-in.
Haven runs 14+ days on a charge and is water-resistant, so there’s no bedtime charging and nothing to take off.
The person wearing Haven chooses who sees what, and can change it any time. It’s shared with family, never taken.