Legal

Last updated

Feb 20, 2026

1. Acceptance of Terms

By accessing or using Haven, you agree to these Terms of Service and our Privacy Policy.

These Terms apply to all visitors, customers, and users of our website.

2. Products and Orders

We strive to display accurate product descriptions, images, and pricing.

However, we cannot guarantee that all information is free from errors.

We reserve the right to:

  • Correct pricing errors
  • Modify product information
  • Cancel orders affected by incorrect pricing or availability
  • Limit product quantities

3. Payments

A band is paid for before its order ships, and a plan then renews each month or each year until you cancel.

We use trusted third-party payment providers to securely process transactions.

4. Shipping and Delivery

Delivery estimates are provided for convenience only.

Actual delivery times may vary depending on:

  • Shipping carrier
  • Destination
  • Customs procedures
  • Weather conditions
  • Other circumstances beyond our control

Haven is not responsible for delays caused by third-party shipping providers.

5. Returns and Refunds

To return a band or cancel a plan, write to hello@wearhaven.ai and we will arrange it.

A plan can be cancelled at any time, and a returned band must come back complete and undamaged.

6. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Upload malicious software.
  • Copy or reproduce website content without permission.
  • Interfere with website functionality.
  • Use automated tools to scrape or collect website data.

7. Intellectual Property

All website content, including:

  • Product images
  • Product descriptions
  • Logos
  • Graphics
  • Text
  • Branding
  • Website design

is owned by Haven or its licensors and protected by applicable intellectual property laws.

8. Disclaimer

The website and products are provided on an "as is" and "as available" basis.

Haven is not a medical device and is not a substitute for emergency services. To the fullest extent permitted by law, Haven disclaims all warranties, whether express or implied.

9. Limitation of Liability

To the fullest extent permitted by law, Haven shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or products.

10. Changes to These Terms

We may update these Terms of Service at any time.

Changes become effective when published on this page.

Continued use of our website constitutes acceptance of the updated Terms.

11. Governing Law

These Terms shall be governed by the laws of the United States, without regard to conflict of law principles.

12. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: hello@wearhaven.ai

By using Haven, you acknowledge that you have read, understood, and agree to these Terms of Service.

FAQ

Still deciding?

We’re happy to talk.

Contact us

  • Haven notices a fall on its own and calls the people on your list. One press does the same thing, any time it’s needed.

  • Most people forget it’s there. No screen, no app to learn, nothing to charge at night. Just a band you stop noticing.

  • Most days, nothing. You hear from Haven when something changes: a fall, a run of rough nights, a missed check-in.

  • Haven runs 14+ days on a charge and is water-resistant, so there’s no bedtime charging and nothing to take off.

  • The person wearing Haven chooses who sees what, and can change it any time. It’s shared with family, never taken.